Privacy Policy
At Poise Studios, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
By using our website, booking our services or contacting us, you agree to the collection and use of your information in accordance with this Privacy Policy.
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Who We Are
Poise Studios is a Pilates and Wellness Studio based in Bicester, Oxfordshire, offering Reformer Pilates, Mat Pilates, Barre, Recovery Lounge and Contrast Therapy services.
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: poisestudio7a@gmail.com
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Information We Collect
We may collect the following information when you interact with Poise Studios:
Personal Information
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Name
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Date of birth
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Address
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Email address
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Telephone number
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Emergency contact details
Health Information
Where appropriate, we may ask you to provide health and wellbeing information through our registration forms. This information helps us ensure that our services are safe and appropriate for you.
This may include information relating to:
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Medical conditions
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Injuries
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Pregnancy
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Medications
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Other relevant health information that may affect your participation.
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Booking Information
When you book a class or wellness service, we may collect:
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Booking history
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Attendance records
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Payment information
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Membership or class pack information (where applicable)
Please note that payment information is processed securely by our payment providers and is not stored by Poise Studios.
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How We Use Your Information
We use your information to:
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Manage bookings and appointments.
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Provide our Pilates and wellness services safely.
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Contact you regarding bookings or account enquiries.
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Respond to your questions.
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Improve our services.
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Comply with legal and regulatory requirements.
Where you have chosen to receive marketing communications, we may also send you updates about new classes, events, offers or studio news. You can unsubscribe at any time.
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Sharing Your Information
We will never sell your personal information.
We may share your information with trusted service providers where necessary to operate our business, including:
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Wix (website and booking platform)
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Payment providers
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Email and communication platforms
These providers only process your information where necessary and are required to protect your personal data.
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Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
While no online system can guarantee complete security, we work with trusted providers and take reasonable steps to safeguard your information.
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Your Rights
Under UK data protection law, you have the right to:
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Request access to your personal information.
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Request correction of inaccurate information.
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Request deletion of your information where appropriate.
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Withdraw consent for marketing communications.
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Request that we restrict or object to certain processing activities.
To exercise any of these rights, please contact us using the email address above.
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Data Retention
We will only retain your personal information for as long as necessary to provide our services, meet legal obligations and resolve any disputes.
Health information will only be retained where appropriate for the safe delivery of our services.
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Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies before providing personal information.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements.
The latest version will always be available on our website.
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Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Poise Studios